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Tag: cx

Talking Customer Experience, AI, Personalization And More With A True Thought Leader

by Steve OlenskiPosted onApril 4, 2022

From CX to AI to digital supremacy, there’s much to learn from my 1:1 with a true thought leader.

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When It Comes To CX, Every Experience Matters

by Eric FletcherPosted onDecember 8, 2021December 8, 2021

Brands need to remember that even the shortest of customer experiences can have long-lasting effects.

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Dear Brands, Your Product Is Now Your Experience

by Steve OlenskiPosted onSeptember 23, 2021

Brands need to realize there is no delineation between your product & your customer’s experience.

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Because CMOs (or anyone else) Can’t Read Everything – Fourth Edition

by Steve OlenskiPosted onJune 11, 2021

From female storytellers reclaiming their voices to navigating blindspots, no shortage of insights to be found.

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A Consumer’s View On Marketing

by Jacqueline ProctorPosted onMay 18, 2021

Marketing’s effect on consumerism from the POV of a consumer.

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2020 Provided Many Customer Experience Lessons — Here Are 5 of Them

by Steve OlenskiPosted onMay 14, 2021

Big brands can learn a thing or two from smaller brands when it comes to CX.

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How SEO Can Boost Customer Experience

by Steve OlenskiPosted onFebruary 11, 2021February 11, 2021

Search engines serve human beings. Seeing how those humans are also your customers, it only stands to reason that…

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3 Areas Where CCOs and CIOs Can Partner To Build Competitive Advantage

by Jeb DasteelPosted onDecember 4, 2020December 4, 2020

To achieve success, Chief Customer Officers need to partner with other key members of the c-suite.

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Why Did It Take A Pandemic For Brands To Do The Obvious?

by Steve OlenskiPosted onNovember 19, 2020

Human nature? Maybe. But why brands, why?

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